Responsible Gambling Policy

stay casino is committed to promoting safer gambling practices for users who choose to access gaming-related services on staygamble.net. This policy explains the principles we may apply to support informed participation, reduce harm, and encourage responsible decision-making. It also outlines practical steps that adult users can take to remain in control of their activity. This policy is intended for people aged 18 and over only. Gambling should be viewed as a form of entertainment and not as a source of income, financial recovery, or guaranteed results.

Age Restriction

Access to stay casino is limited to individuals who are at least 18 years old. Users are responsible for ensuring that they meet the legal age requirement before registering or using any part of the platform. We may apply checks, restrictions, or account measures where age-related concerns arise.

Core Principles of Safer Gambling

Responsible gambling means making informed choices, setting personal boundaries, and recognizing when gaming activity is no longer enjoyable or manageable. stay casino encourages users to:

Play Affordably

Play only with money they can afford to lose.

Set Limits

Set limits before starting a session.

Avoid Chasing Losses

Avoid chasing losses; outcomes are uncertain and past results do not predict future performance.

Take Breaks

Take regular breaks from gaming activity.

Gamble with a Clear Mind

Avoid gambling when upset, under pressure, or impaired.

Player Control Tools

Where available on the platform, users may be able to access account controls designed to support responsible behaviour.

A deposit limit can help a user control how much money is added to the account within a daily, weekly, or monthly period. Once set, the limit may restrict additional deposits for the chosen time frame.

A loss limit can help a user decide in advance how much they are prepared to lose over a specific period. This can reduce impulsive decisions during play.

Time management tools may allow users to control how long they remain active on the platform. These settings can encourage breaks and reduce the risk of extended, unplanned sessions.

A time-out is a short-term pause from gambling activity. During this period, account access to gaming features may be limited or blocked for the selected duration.

Self-exclusion is a stronger control for users who wish to step away from gambling for a longer period. When activated, access to gambling functions may be disabled for the chosen term, subject to the platform’s procedures and applicable technical constraints.

Users who want to stop using the platform may request account closure through support. Closure requests may not remove all records immediately, especially where retention is needed for security, legal, or transactional reasons, but access to future activity may be limited or ended.

Warning Signs of Harmful Gambling

A person may need to review their gambling behaviour if they:

  • Spend more than intended on a regular basis.
  • Try to win back losses immediately.
  • Hide gambling activity from family or friends.
  • Borrow money to continue gambling.
  • Neglect responsibilities because of play.
  • Feel anxious, guilty, or irritable in relation to gambling.
  • Return to gambling despite repeated efforts to stop.

Recognizing these signs early can make it easier to take action before the situation worsens.

Practical Advice for Staying in Control

Users can reduce risk by setting clear personal rules before they begin. Helpful habits may include:

  • Deciding on a spending limit in advance.
  • Using only discretionary funds.
  • Avoiding play during work, study, or family time.
  • Not using gambling to cope with stress or debt.
  • Tracking both time and money spent.
  • Walking away when a limit is reached.

Some users find it useful to discuss limits with a trusted person or keep written reminders of their intended budget.

Getting Help and Additional Support

Users who believe gambling is becoming difficult to control should consider taking immediate steps such as setting stricter limits, using time-out or self-exclusion tools, or requesting account closure. In some cases, professional support from a qualified counselor, therapist, or local support service may be appropriate.

If you are concerned about your own behaviour or someone else’s gambling habits, seeking independent advice can be an important first step.

Protection of Minors

stay casino does not permit use by anyone under 18. Adults should take reasonable steps to prevent minors from accessing gambling content or account areas. This may include:

  • Not sharing account credentials.
  • Logging out after each session.
  • Using passwords on personal devices.
  • Restricting access on shared computers or mobile devices.

Internal Awareness and Monitoring

stay casino may review account activity, behavioural indicators, support contacts, or limit-setting patterns to identify situations where additional responsible gambling messaging or account interventions may be appropriate. Internal teams may also receive role-appropriate guidance on how to respond to user concerns in a responsible and consistent manner.

This does not mean that every risk can be detected or prevented. Users remain responsible for monitoring their own activity and asking for assistance when needed.

Policy Updates

We may revise this Responsible Gambling Policy from time to time to reflect changes in platform tools, operational practice, or user protection standards. Any updated version will be posted on staygamble.net and will apply from the date shown on the revised page.

Contact for Responsible Gambling Requests

For questions about limit tools, self-exclusion, account closure, or responsible gambling concerns, contact:

  • Support Email: [email protected]
  • Phone: +1 416-555-2748
  • Address: 181 Bay Street, Suite 2400, Toronto, Ontario M5J 2T3, Canada